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Terms & Quotation Policy

Product information, orders, warranty and returns.

Updated 14 October 2026

Using this catalogue

This website is a starting point for equipment and supply enquiries. Product drawings are representative. A listing does not establish a particular model, stock level, certification, clinical suitability or delivery commitment. Product information must be confirmed against the specific item offered in your quotation.

Quotation requests are not orders

Opening product details or preparing a WhatsApp message does not create an order. You review and send the message through WhatsApp or email. No online payment is taken on this website. An order proceeds only after the relevant product and commercial details have been agreed directly.

Specifications and pricing

Confirm the product name, model, quantity, unit of sale, accessories, condition and required documentation. Prices, taxes, freight, validity period and availability must be stated or clarified in the quotation. Request written clarification if any line item is incomplete or ambiguous.

Delivery, installation and warranty

Delivery location, estimated lead time, unloading, installation, training and warranty arrangements vary by item and must be agreed before ordering. Do not assume these services are included merely because equipment appears in the catalogue.

Returns, damage and discrepancies

Ask for the proposed return, cancellation and warranty terms before accepting a quotation. If an item arrives damaged or differs from the agreed specification, contact Reliable Medical with the order reference, relevant photographs and a description of the issue. The resolution depends on the agreed order terms and circumstances; this page does not promise a universal return window.

Responsible purchasing

The buying facility should have authorised personnel review product documentation, compatibility and intended use. This website provides procurement information, not clinical advice or instructions for treating patients.

Questions

Contact haroonrana1029@gmail.com or WhatsApp 0332 7008364 before ordering if any term requires clarification.